Having problems with your connection? Download one of our comprehensive troubleshooting guides:

FAQ:

Q: What is wireless?
A: Wireless is a term used to describe telecommunications in which electromagnetic waves (rather than a wire) carry the signal over part of, or the entire, communication path.

Q: What is 802.11?
A: 802.11 is the specification for wireless local area networks (WLANs) developed by a working group of the Institute of Electrical and Electronics Engineers (IEEE).

Q: What do I need in my PC, Mac or PDA to be able to use wireless internet (WiFi)?
A: An 802.11 controller (PC Card or integrated) and working driver software.

Q: Do I need any other software to connect to WiFi?
A: Not for basic Internet connectivity - as long as the 802.11 drivers are installed correctly and working. Accessing a corporate VPN may require some input from your IT support team.

Q: What settings do I need to check for WiFi?
A: That your PC/Laptop, Mac or PDA is configured to use DHCP (Dynamic Host Configuration Protocol) for the 802.11 card rather than a fixed IP address.

Q: Do I need to update any of my software?
A: The service works best with Microsoft Internet Explorer 7.0 or later, or Firefox 2.0 or later.

Q: What is a wireless internet (WiFi) hotspot?
A: A hotspot is a Wireless Local Area Network (WLAN) node that provides Internet connection.

Q: How can I use a wireless internet (WiFi) hotspot?
A: As an example, a laptop equipped for Wi-Fi can look up a local hot spot, contact it, and get connected through its network to reach the Internet.

Q: Where do I find my nearest bluechp wireless internet hotspot (WiFi) in Samui?
A: Check out our locations map to find all of our current locations. We are constantly expanding our coverage in order to provide wireless access for Samui customers.

Q: How do I get connected at a bluechip wireless internet hotspot (WiFi) in Samui?
A: Most public hotspots require you to pay for access. This means purchasing WiFi cards, which you can do either online or over the counter in a bluechip wireless internet partnered coffee shop, restaurant or hotel.

Support Links:

Microsoft.com: User Guide to Windows XP and Wireless Networks
Microsoft.com: User Guide to Vista and Wireless Networks
Apple.com: User Guide to OS X Leopard and the Internet